Experience

Rooted Ag · Fort Scott, KS

• Built scalable Python/Pandas scripts to clean and format contact datasets, standardizing and restructuring the Pipedrive CRM database to improve usability and drive sales through targeted email campaigns.
• Developed classification logic and automated labeling rules for contact categorization, supporting efficient customer follow-up processes and improving retention efforts.

Backyard Discovery · Pittsburg, KS

• Provided support across calls, chats, and email, gaining valuable insight into user expectations and needs.
• Resolved customer escalations through empathetic communication, reducing managerial intervention and improving the overall customer experience.

LimeLight Marketing · Pittsburg, KS

• Planned and executed updates across multiple SQL and Windows Servers, both on-site and virtual, prioritizing business continuity by scheduling maintenance around operational needs and performing backups before each update.
• Managed update sequencing strategically, deliberately deferring the Domain Controller to minimize server downtime. Diagnosed a schema incompatibility blocking the DC update and resolved it via terminal commands before proceeding.
• Navigated a multi-step Windows Server version path (2016 → 2019 → 2025), troubleshooting compatibility issues at each stage to bring infrastructure fully up to date.

Shannon White Hat Boutique · shannonwhitehat.com ↗

• Overhauled the existing retail website for an authentic Native American apparel boutique based in Lawrence, KS. Improved the layout, visual identity, and overall user experience to better reflect the brand and serve its customers.

Grand Lake Concierge · mygrandlakeconcierge.com ↗

• Designed and built a client facing website from the ground up for a new concierge services business operating around Grand Lake, OK, translating the client's vision into a complete web presence ready for launch.