Nicholas Orton | Portfolio

Career Focus

Fervently focused and passionately driven Computer Science and Mathematics student with hands-on experience in data analytics, Python programming, and systems integration. Growing expertise in SQL and data analysis, with a focus on improving all aspects of technical depth and workflow efficiency. I’m curiously driven and deeply passionate about such pursuits. Adept at solving complex problems, supporting users, and transforming data into actionable insights. Many of my goals reside in creating innovative technical solutions and continuously developing as a tech professional and lifelong student.

Qualifications

Programming & Data: Python, C, Java, Pandas, Excel, CSV Formatting, Linux/Unix CLI
CRM & CMS Tools: Pipedrive, Notion, Wix, Shopify
Systems & Integration: API handling, CRM data standardization
Professional Strengths: Complex problem-solving, technical support, customer advocacy, data cleaning, fraud detection, escalation management
Other: Typing 100 WPM, strong written/oral communication, abstract/strategic thinker, passionate lifelong student

Work Experience

Data Entry Specialist Intern

Rooted Ag – Fort Scott, KS | May 2025 – June 2025

Cleaned, formatted, and transformed contact datasets using Python and pandas for integration into Pipedrive CRM.
Structured and standardized company CRM database, improving usability and accuracy.
Created custom logic to classify contacts by category based on identifying information.
Collaborated with management to brainstorm future data management and client prospecting strategies.

Customer Advocate Specialist

Backyard Discovery – Pittsburg, KS | June 2023 – February 2025

Provided timely and accurate customer support across calls, chats, and emails.
Processed orders, returns, and exchanges following company procedures.
Handled escalations and guided customers through product assembly.
Maintained confidentiality and professionalism when handling sensitive information.

Customer Service Representative

Kelly Services – Wichita, KS | Jan 2013 – Mar 2015; Jan 2022 – Aug 2022

Managed phone, email, and chat support for complex customer inquiries.
Mentored staff and monitored open tickets to ensure timely resolution.
Cross-trained on multiple CCH products and systems.
Participated in projects and process improvement initiatives.

Fraud Detection Agent

TTEC / Bank of America – Remote | Apr 2020 – Dec 2021

Investigated fraud claims from Visa cardholders with a strong focus on quality and accuracy.
Utilized multiple software systems to resolve cases and prevent bank losses.

Monitoring Representative

Protection 1 – Wichita, KS | Nov 2015 – Jul 2016

Verified and dispatched emergency signals to police and fire agencies.
Maintained proficiency with alarm systems and standard operating procedures.
Ensured accurate communication with authorities during critical events.